Trusted SMS infrastructure.
Numbers & Short Codes

SMS Numbers & Short Codes for Business Communication

Make it easier for customers to contact your business by SMS.
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Numbers & Short Codes

One simple SMS action

Customers should not have to search for a form, wait on hold or send an email just to take the next step. With a short code, keyword or reply-based setup, your campaign can give customers a clear SMS action they already understand.
SMS response example
Want the offer? Send a keyword to our short code.
SMS INFO to 35678
Thanks. We received your INFO request.

Short code route

35678
Customer replies are routed by keyword and captured for follow-up.

New enquiry received

Keyword INFO
Status Reply captured ✓
Action Forwarded to team

Choose the right response option

Numbers & Short Codes
Dedicated numbers
Dedicated numbers can support direct customer replies and business messaging use cases.
Numbers & Short Codes
Dedicated short codes
Use short codes for response-based campaigns, lead capture, competitions, callbacks, enquiries and opt-ins.
Numbers & Short Codes
Keywords
Use memorable words like INFO, DEAL, BOOK, WIN or HELP so customer replies can be identified and followed up.

The perks of response-based SMS

Instant
interaction

Let customers respond, opt in, request more information or ask for help straight from their phone.

Stronger customer journeys

Make it easier for customers to take the next step after receiving your campaign message.

Automatic
responses

Where supported, send simple auto-replies so customers know their message has been received.

Numbers & Short Codes

Ready to make customer responses easier?

Use short codes, SMS keywords and reply-based campaigns to help customers take action from their phones. ContactNow can help you plan, set up and manage the responses.

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Numbers & Shortcodes Pricing

Dedicated numbers

Numbers

Our number pricing ensures your business is instantly recognisable and creates trust with customers. The setup fee is paid in advance, with the appropriate monthly rental fee charged thereafter.

Number pricing
Setup Fee R1500 Once off / per number
Line Rental R300 Monthly
Setup Frequency Once off Paid in advance
Short code pricing

Short Codes

We offer cost-effective short code pricing in South Africa. The setup fee is paid in advance, and the monthly rental fee is charged thereafter.

Short code pricing
Setup Fee R3500 Once off / per short code
Outgoing Reply An SMS Standard SMS Rates
Line Rental R999 Monthly
Keyword pricing

Keywords

Our keyword campaigns offer ease and affordability. You pay an annual fee up front, along with standard SMS rates for outgoing replies.

Keyword pricing
Setup Fee R1500 Once off for 12 months / per keyword
Outgoing Reply An SMS Standard SMS Rates
Keyword Term 12 Months Annual fee paid upfront
Revenue share

Revenue Share

The amount that each network pays out depends on their revenue share model. We pass on revenue to our clients after sending 500 messages per MNO each month.

✓ Applies after 500 messages
✓ Calculated per MNO each month
✓ Revenue passed on to qualifying clients
Revenue payout guide
Selected message value R1.00 Estimated payout: R0.29
Cell C R0.29
MTN R0.29
Vodacom R0.29
Telkom Mobile R0.29
Select a message value above to view the revenue share amount passed on per network.