Trusted SMS infrastructure
Marketing Automation Flows for Smarter Customer Engagement
Keep customers engaged with
automated SMS flows that send the right
message at the right time.
automated SMS flows that send the right
message at the right time.
What Are Automation Flows?
Automation flows help your business keep the conversation going after a customer enquiry, booking, purchase, campaign response or important action. Instead of sending each message manually, you can plan useful SMS steps that help customers know what to do next.
Follow up at the right moment
Send SMS follow-ups after enquiries, form submissions, campaign replies or customer actions.
Reduce missed opportunities
Use reminders to help customers complete bookings, payments, orders, renewals or other important steps.
Support simple response journeys
Allow customers to reply, confirm interest or take the next step using SMS replies, keywords or short codes where available.
Automation flows for real business communication
ContactNow automation flows are designed for businesses that need
simple, useful SMS journeys without overcomplicating the campaign process.
simple, useful SMS journeys without overcomplicating the campaign process.
Appointment reminders
Payment reminders
Lead follow-ups
Event notifications
Customer feedback
Competition responses
Renewal reminders
Order updates
Internal staff alerts
Repeat purchase nudges
Service reminders
Customer reactivation
1
Plan the journey
Choose the customer action, timing and message sequence.
2
Prepare the contacts
Upload your list or ask the ContactNow team about list preparation support.
3
Set up the messages
Create the SMS wording, timing, reply options and follow-up steps.
4
Review the results
Check campaign activity, replies and reporting to improve future flows.
Automation Flow questions
1Can ContactNow help me set up SMS automation flows?
Yes. The ContactNow team can help plan, build and launch your automation flows, including message wording, timing, reply options and contact preparation.
2Can automation flows connect to my website or CRM?
With Swarm Digital support, integration into website forms, CRM processes or business workflows is possible depending on your setup and requirements.
3Can customers reply to automated SMS messages?
Yes. Response-based messaging allows customers to reply with keywords or short answers, which can help trigger the next step in the campaign or alert your team to follow up.
4Can I use keywords or short codes in automation flows?
Where available, keywords and short codes can be used to support response-based automation flows, campaign replies and customer follow-ups.
5Can I track automation performance?
Yes. Reporting can show message activity, delivery information, customer replies and campaign performance so you can understand what happened after each send.
6Do I need a developer?
Not necessarily. The ContactNow team can assist with setup and configuration. If your automation needs to connect to a website, CRM or internal system, Swarm Digital can support the integration process.
7Can ContactNow help prepare my contact list?
Yes. The team can assist with list preparation, data cleaning, audience grouping and getting your contacts campaign-ready before you send.
Ready to set up your next SMS automation flow?
Speak to the ContactNow team about automated reminders, follow-ups, customer updates, response-based campaigns and integration support.
